Delivery & Shipping
How Long does it take an order to ship?
1. For our Premium Jewelry (Premium Heart pendants, Message Cards, Dog tags and Photo Upload Jewelry), production usually takes between 1-3 business days.
2. For our Custom Name Jewelry (Custom Name necklaces, Name bracelets and Name earrings) the processing time for these personalized handmade items usually takes 8-11 business days.
Once the item ships the tracking information is sent to the email provided. Please allow extra time for your order to be processed during holidays and sale seasons.
How long will it take to receive my order?
Once shipped, delivery times are as follows:
1. Premium Jewelry (Heart pendants, Message Cards, Dog tags and Photo Upload Jewelry)
- United States: 2-5 Business Days
- Canada, UK & EU: 3-10 Business Days
- International: 5-10 Business Days
2. Custom Name Jewelry(Free Shipping):
- United States: 5-9 Business days
- Worldwide: 7-15 Business days
At checkout, we offer USPS, Expedited and DHL Official services for faster delivery times.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related custom fees may be charged once your order arrives at its final destination, which are determined by your local customs offices. Payment of these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.