Delivery & Shipping

How Long does it take an order to ship??

Our Premium Heart pendants, Message Cards, Dog tags and Photo Upload Jewelry are handled and shipped out from our warehouse in the US. Production usually takes 2 business days.

As for our custom name necklaces, name bracelets and name earrings, they are handled and shipped out from our warehouse in China. Processing time for these personalized handmade jewelry usually takes 8-11 business days.

Once the item ships the tracking information is sent to the email provided. Please allow extra time for your order to be processed during holidays and sale seasons.

How long will it take to receive my order?

Once shipped, delivery times are as follows:

1. Orders from our US Warehouse:

  • United States: 2-5 Business Days
  • Canada, UK & EU: 3-10 Business Days
  • International: 5-10 Business Days 

2. Orders from our China Warehouse(Free Shipping): 

  • United States: 5-9 Business days
  • Worldwide: 7-15 Business days

At checkout, we offer USPS, Expedited and DHL Official services for faster delivery times.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.Import taxes, duties and related custom fees may be charged once your order arrives to its final destination, which are determined by your local customs offices.Payment of these charges and taxes are your responsibility and will not be covered by us.

We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.


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