Support and FAQ's


Processing time for Personalized Jewelry takes up to 7-10 business days. 

We take extra care on the quality of our products. 

Customer happines is our first priority.

Orders are processed within 24 hours. If you need to cancel your order, kindly send us an email within those 24 hours at

All changes can be made within 24 hours after order has been placed. Any request after 24 hours cannot be guaranteed, because the order will already be in production.

If this happens, chances are your item is still in transit or held at customs for clearance. Kindly have patience or contact us at


United States: 4-7 Business days

Canada: 7-20 Business days

Europe: 7-20 Business days

Australia: 7-20 Business days

Worldwide: 7-20 Business days

We do everything we can to speed up our shipping times. That's why we will send you an email with your tracking # as soon as possible.

Note that all of our shipping times starts after the tracking # is provided!

We will gladly answer all of your questions through our support email:

You will be recieving an email with your tracking number and the courier information, after the order has been made and shipped out!. To check the status of your order, please visit our Order Tracking page

Kindly email us within 48 hours as your order has not been shipped yet and is in the production stage. Once the order has been shipped, we cannot make changes to the address.

If your item is in transit to the wrong address:

Don't worry, you can still get your package!, We've gather some solutions below:

1- Be sure, to keep up with your tracking updates.

2- Once your item is in the US. Contact or visist your local USPS (U.S.) or Postal Provider (Other Countries). You will need the tracking number and shipping information, that way you will be able to redirect the package to the correct address, or tell them to hold the item once it gets there and retrieve it yourself.

3- If they  decline your request. You may have two other options:

- Get in touch with the current residents of the address listed. If you don't know them, or you are in another state by the time this happens, try sending a letter to forn an arrangement.

- If possible, try going to the address on the day the package is being delivered (previously explain the current residents) and collect your package.

Please understand that we are not the shipping provider. Once the order has been shipped, we do not have any control over it and we can only offer customer service retaining to this policy.

Please understand that we are not the shipping provider. Once the order has been shipped, we do not have any control over it and we can only offer customer service retaining to this policy. Thank you for understanding.

Shipping Policies:

In the rare event that your package is lost in transit, we will quickly send you another or fully refund you.

We will not accept responsibility if your local postal serivce has marked your items as delivered and you claim you have not recieved them. The issue then needs to be settle between yourself and the post office.

We do not accept responsibility if you fail to provide the correct address, and not send us an email with the correct one in the span of 48 hours. Please be sure to double check your address before ordering.

Once the package has been shipped, we are not responsible for any lost of stolen goods. If your package has been lost of stolen. We recommend opening a claim with the shipping company. There will be no refund or replacement sent out until the investigation has been concluded.

Contact US

You can contact us through our support email:

You can also contact us through the support button on your bottom right corner.

We will be glad to respond your questions and assist you with any issues you may have!

Jewelry Care Tips

All jewelry can eventually tarnish, but your best defense is to be vigilant and properly care for your items. At Glow Up, we recommend that you give your gold or silver jewelry a quick clean at the end of the day, using a soft cleaning cloth, to remove any fingerprints or oils that may have accumulated from normal wear. And once a week, we recommend a more deep clean — use a simply mix of 1/2 cup warm water with a few squirts of mild liquid soap, and let your jewelry soak for three minutes. Then remove your items, rinse with clean water, and allow the jewelry to dry. That’s it!

For further information on how to properly clean your jewelry, please visit our Personalized Jewelry Care Tips.

You will be able to see more in detail information and useful information on how to clean, safekeep and some recommendations on where to wear and not to wear your jewelry!.

Our custom jewelry is handcrafted with high quality stainless steel. 14K Gold plating is available

Pools and jacuzzis are full of chlorine, which can discolor your jewelry if exposed too long. So play it safe: When you’re stripping down into your bathing suit, take your jewelry off, too.

Keep your customised jewelry in a box where it won’t get tangled up with other items or dinged up from too much movement. A jewelry box with a soft felt lining is a great idea, but you can even line a simple shoebox with fabric to keep your items nestled and safe. 


To request a Return, We suggest to get in contact with us through email:

We will gladly help you with any issue you may have.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account

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