Kindly email us within 48 hours as your order has not been shipped yet and is in the production stage. Once the order has been shipped, we cannot make changes to the address.
If your item is in transit to the wrong address:
Don't worry, you can still get your package!, We've gathered some solutions below:
1- Be sure to keep up with your tracking updates.
2- Once your item is in the US. Contact or visit your local USPS (U.S.) or Postal Provider (Other Countries). You will need the tracking number and shipping information, that way you will be able to redirect the package to the correct address or tell them to hold the item once it gets there and retrieve it yourself.
3- If they decline your request. You may have two other options:
- Get in touch with the current residents of the address listed. If you don't know them, or you are in another state by the time this happens, try sending a letter to form an arrangement.
- If possible, try going to the address on the day the package is being delivered (previously explain the situation to the current residents) and collect your package.
Please understand that we are not the shipping provider. Once the order has been shipped, we do not have any control over it and we can only offer customer service retaining to this policy.