Order Cancellation and Changes: 

If you need to cancel or make changes to your order, please contact us as soon as possible. You can reach out to us through our live chat, contact page, or by sending an email to We will do our best to assist you based on the current stage of your order.

Please note that once an order has been fulfilled, we are unable to make any changes or cancellations. We recommend reviewing your order details immediately after placing them to ensure accuracy.

For canceled orders, refunds will be processed within 2-5 working days, depending on your payment method. PayPal refunds are instant, while credit card/debit card buyers may experience a slightly longer wait.

Cancel or change my order 

Refunds & Damaged Items:

How can I request a refund?

To request a Refund, please get in contact with us through our email:

 We will gladly help you with any issue you may have.

When will I recieve the requested refund?

We will credit all refunds to the original form of payment. If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 3-7 business days of receiving the cancellation request.

If you have any questions about when the credit will be posted to your account, please contact the card-issuing bank directly.

If you have not received a credit for your refund yet, please follow these steps: Contact your bank or credit card company to inquire about the status of the refund. It may take some time for the refund to be posted to your account.

We hope this information helps. If you have any further questions or concerns, please do not hesitate to contact us at

What can I do if my item is damaged?

We will gladly replace the damaged item if eligible. Please contact in order to determine if the product is eligible for a replacement.

When will I recieve the replacement for the damaged item?

1. For our Premium Jewelry (Premium Heart pendants, Message Cards, Dog tags and Photo Upload Jewelry), production usually takes between 1-3 business days.

 2. For our Name Necklaces. Production usually takes between 10 - 12 Business Days.

Once the item ships the tracking information is sent to the email provided. Please allow extra time for your order to be processed during holidays and sale seasons.  

Further Information: 

Late or missing refunds 

If you have not received a refund yet, please follow these steps:

1. First, check your bank account again to ensure that the refund has not been credited.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. Next, contact your bank, as there is often a processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please reach out to us at We will be happy to assist you further.

Sale items 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

We apologize for the inconvenience, but we do not offer any returns. Due to the custom/personalized nature of our items, all sales are final.

However, we do provide the option of Store Credit or a Partial Refund as a solution.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your purchase. Once the request is carefully inspected, an email with the store credit/discount will be sent.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselved to give to you later, we will send a refund to the gift giver.


As mentioned earlier, we do not accept returns. However, we can address such issues by offering Store Credit or a Partial/Full Refund.

In the unlikely event that we are unable to find a solution, we will send you a complimentary product of your choice to the provided address.

Please note that shipping times may vary depending on your location. We will keep you informed with "In Transit" emails and Shipping Confirmations, so there's no need to worry.